Help

How AxioIntel works, in short answers

Pulls, alerts, plans, refunds and reporting a review to Google. If your question is not here, reach a person.

1. What a pull is, and how often it runsA pull is one dated reading of a Google profile's public reviews and listing, and the newest reviews are checked every 6 hours on the trial and Starter, every 3 on Business and every hour on Growth.
2. Why a pull can be late or failWhat delays a pull, what the dashboard shows when one does not finish or when collection is paused, and when to ask us.
3. What the free audit containsThe free audit reads your own business the way a competitor filing against you would, and shows what is worth fixing.
4. Plans and what each includesThe 14-day trial, the three plans you can choose yourself, what each is for, the yearly discount and the one-off audit.
5. Compare plans in detailThe 14-day trial and every plan side by side, from price and profiles to review limits, check times, included audits and how to buy.
6. How to add or remove a competitorWatch a competitor's Google listing from the Competitors screen, within your plan's profile limit, and how to stop watching one.
7. What "removed" and "changed" mean on a reviewRemoved means a review stopped showing publicly between two full sweeps; changed means its words or stars differ from the last pull.
8. How notifications workOne message per pull that found something, one daily digest, by email today and WhatsApp when it opens; there are no SMS alerts.
9. How to report a review to Google yourselfYou file every report from your own Google account with Google's own tools; here is how, and why Google sometimes says there is not enough evidence.
10. Refund policyWhen a subscription or a Fake Review Audit can be refunded, and how to ask.
11. How to reach a personEmail support@axiointel.com. Write from the address you signed up with if it is about your account.