Refund Policy
Paddle.com is the merchant of record for everything AxioIntel sells, and processes refunds on my behalf. A refund approved under this policy — on a subscription or on a one-time purchase — is issued by Paddle back to your original payment method, and you can raise a payment dispute directly with Paddle at any time.
Subscriptions (Starter, Business, Growth)
You can cancel a subscription any time, with no early-termination fee. Cancellation is handled through Paddle: use Manage subscription and invoices under Billing in the dashboard's Settings, which opens Paddle's billing page, or the link in any receipt Paddle emails you, or email me at support@axiointel.com and I will cancel it for you. Cancelling stops future renewals; your plan stays active until the end of the period you already paid for.
Subscription payments are generally non-refundable, subject to applicable law and Paddle's buyer terms. Plans are billed monthly or annually. I do not refund or credit the unused portion of a period once it has started, whether you cancel partway through, stop using the service, or downgrade to a smaller plan. An annual plan is paid for twelve months in advance, and that payment is not refunded, in whole or in part, once the year has started.
Upgrades receive a credit. When you move to a larger plan, the unused portion of your current plan is credited against the new one, so you are not charged twice for the same days. Moving to a smaller plan earns no credit.
Nothing in this policy limits a right to a refund that the law, or Paddle's buyer terms, give you.
Audits included with an annual plan
An annual Business or Growth plan includes Fake Review Audits each year, added to your account as audit credits. Monthly plans include none. Once credits are added they are yours: they are not taken back if the plan is later cancelled, not renewed, downgraded or refunded.
Fake Review Audit ($99, one-time)
A completed audit is generally non-refundable. If a payment succeeded but the audit never started — for example a technical failure on AxioIntel's side — I will refund it in full or run the audit at no charge, whichever you prefer. If the audit finds nothing to flag, that is still a completed audit and is not grounds for a refund on its own: the audit is a service (the review, not a guaranteed finding).
If an audit starts but fails, we retry it. If we still cannot deliver it, you may choose a full refund of the separate one-time audit payment or a replacement audit credit. For an audit paid with an included plan credit, we restore that credit. Contact support to request the refund or credit; starting collection does not remove this remedy. Applicable statutory and Paddle refund rights remain unaffected.
Payments that should not have gone through
If you are charged twice for the same thing, or charged after you had already cancelled, or believe your card was used without your authorization, contact me immediately at the address below and I will investigate and refund whatever this policy or the facts entitle you to, independent of the sections above.
How to ask
Email support@axiointel.com with your account email and what you paid for. I aim to respond within a few business days.