Refund policy
When a subscription or a Fake Review Audit can be refunded, and how to ask.
A plain summary of our Refund Policy. If the two differ, that page counts.
Subscriptions (Starter, Business, Growth)
- You can cancel any time, with no fee. In the dashboard open Settings, then Billing, and choose Manage subscription and invoices; or email support@axiointel.com and a person cancels it for you. Your plan stays active until the end of the period you already paid for.
- Subscription payments are generally not refundable, subject to applicable law and the payment provider's buyer terms. Cancelling, stopping use, or downgrading does not ordinarily refund the unused part of a month or year.
- Upgrades receive a credit. When you move to a larger plan, the unused part of your current plan is credited against the new one. Moving to a smaller plan earns no credit.
Audits included with an annual plan
A yearly Business or Growth plan adds Fake Review Audits to your account as audit credits; monthly plans include none. Once added, credits are yours, even if the plan is later cancelled, not renewed, downgraded or refunded.
Fake Review Audit ($99)
A completed audit is generally not refundable. If you paid but the audit never started because of a fault on our side, we will refund it in full or run it at no charge, whichever you prefer. If it starts but fails, we retry it. If we still cannot deliver it, you may choose a full refund of the separate audit payment or a replacement audit credit. For an audit paid with an included plan credit, we restore that credit. Contact support to request the remedy. An audit that finds nothing to flag is still a completed audit.
Payments that should not have gone through
Charged twice, charged after cancelling, or think your card was used without your permission? Contact us straight away, and we will refund what the policy or the facts entitle you to.
How to ask
Email support@axiointel.com with your account email and what you paid for. A person decides every refund and credit.
An approved refund goes back to your original payment method through our payment processor, the merchant of record, with whom you can also raise a dispute. Nothing here limits a refund right the law gives you.