The review can go. The record stays.
Google tells nobody when a review disappears. AxioIntel tracks deleted Google reviews: it keeps a dated copy of every review it pulls, notices when one stops showing, tells you, and prepares the appeal you file with Google yourself. It cannot bring a review back, and it says so.
Preservation starts with your first pull · Nothing before it can be recovered
Two complete sweeps, one difference.
A review is removed when it was on the profile in one full sweep and is not there in the next full sweep that finished. Nothing lighter counts, because a lighter reading would report every review it did not ask for as gone.
A full sweep records the profile
On every plan, a full sweep reads the profile's reviews to your plan's depth and stores them with the date: text, stars, the reviewer's public name, when it was posted.
The next complete sweep is compared
Only a sweep that finished, through the same route, is compared with the last one that finished. A pull that stopped short, hit your plan's cap, or read the newest reviews only is never a baseline.
A review that is not returned is Missing
It moves to the Missing list with everything it said, the date it was first seen and the date it was last seen. One message tells you, after the AI has read that pull.
Coming back is noticed too
Any later pull that sees the review again, complete or not, marks it as back. A review you reported that Google then took down is recorded as the outcome you asked for, not as a loss to appeal.
What was there, when it was there, and what to do about it.
The preserved copy
A removal on Google leaves nothing behind: no text, no date, no count. On your record the review is still there as it stood, with its first-seen and last-seen dates, so you can show what disappeared rather than say it did.
- Text and stars exactly as pulled, every version if it was edited
- Dates first seen, last seen, and when it was marked missing
- Status missing, back, or reported and then gone
The appeal kit
Google publishes no API to appeal a removed review, so nothing here files anything. The kit prepares what a person needs: Google's own channels, a locator so the review is found in seconds, and wording that puts the case in terms of Google's own review policy.
- The text to copy, written in the terms of Google's review policy
- Where to file it: Google's Reviews Management Tool first, with Google Business Profile support for the cases the tool does not cover
- Profile changes in the same period, with the plain note that a correlation is not a cause
- What not to do, so an appeal does not count against you
Every kit ends on the same line: reinstatement is never guaranteed. Google decides, and outcomes range from full to partial to none.
What a removal looks like
Removal tracking is quiet by design. A pull that finds nothing sends nothing; when a review leaves the listing, one message says so, with the copy. When it comes back, the issue closes itself and the trail stays.
Was it only you?
Each removal says how many other businesses AxioIntel watches had a review stop showing the same day, and how many of those share your main category. It is a count and nothing more: never which businesses, and never a reason. The day is when a check noticed the removal, so a business checked less often can show up a day later.
You can also export every review kept for your own business as a spreadsheet: stars, text and dates, whether you replied, and whether it is still showing or was removed, with when that was noticed. A competitor's reviews are read in the app, not exported.
What deleted-review tracking does not do.
A removal is the one number this product exists to measure, so the limits on it are the ones to know before you rely on it.
It cannot recover what was already gone
Preservation begins with the first pull of your profile. A review that disappeared before that has no copy to compare against and cannot be reconstructed; there is no archive of Google's past to reach into. The sooner you start, the more the record covers.
It notices at the next sweep, not the minute
A removal is decided only between two complete full sweeps. A review that goes just after a sweep is noticed at the next complete one. The lighter checks between sweeps catch new and edited reviews, never a removal.
Removed says what, never why
Removed means the review stopped showing publicly. It does not say whether Google's own systems took it down, the reviewer deleted it, the reviewer's account was closed, or Google is holding it back for a while. Google does not tell us, so we do not guess, and the appeal kit is written to ask, not to assert.
It tracks the reviews your plan reads
Starter keeps the newest 300 reviews of a profile, Business 1,000, Growth 2,000, the trial 100. On a profile with more reviews than that, the older reviews beyond the cap are not compared between sweeps, so a removal among them is not seen. A capped pull is never treated as complete, precisely so it cannot report those reviews as removed.
An incomplete pull decides nothing
A sweep that stopped short, saw fewer reviews than the listing counts, or was capped by the plan is kept out of removal detection entirely. That costs a sweep's latency now and then; the alternative is a false alarm, which costs your trust in every alert after it.
Nothing is appealed for you
AxioIntel prepares the appeal; you submit it from your own Google account through Google's own tools; Google decides, on its own timeline. Nobody outside Google can promise a review will come back. The only sign Google acted is the review showing again, which a later pull will record.
Public reviews only
Tracking reads the public review data anyone can see on Google Maps, so it cannot see reviews Google never published, and cannot prove who owns the profile. Reading your Google Business Profile through Google's official API comes once Google approves our access.
A change of plan changes the depth, not the past
Moving to a larger plan reads deeper from the next sweep on. What was already kept stays; what was never pulled is not filled in. When a plan ends, pulls stop and the record stays readable.
Removal tracking is in every plan, to each plan's depth.
- Plus 50 of one competitor's
- $0, no card
- Your business and 1 competitor
- $49 a month
- Your business and 3 competitors
- $129 a month
- 8 profiles, any mix
- $349 a month
Over 2,000 reviews on a listing? Write to us about Enterprise. See pricing · Help: what removed and changed mean
The rest of the shield.
Start the record before the next one goes.
Add your business, and the first full pull is the baseline every later sweep is compared against. Free for 14 days.
Free · No card · No Google login · Emailed to you when it's ready